CX Standards and Guidelines v1.2.0

This version of the CX Standards and Guidelines is considered to be the baseline for the Phase 2 implementation of the Consumer Data Right regime currently targeted for July 2020.

These standards have been developed as part of the Australian Government’s introduction of the Consumer Data Right legislation to give consumers greater control over their data.

The Consumer Data Right (CDR) is intended to be applied sector by sector across the whole economy, beginning in the banking, energy and telecommunications sectors. These standards have been developed to facilitate the Consumer Data Right by acting as a specific baseline for implementation.

CSIRO’s Data61 has been appointed as the Data Standards Body (DSB) for the CDR regime. These standards have been prepared by the DSB. The work of the team is overseen by the Data Standards Chair, Mr. Andrew Stevens, with industry and consumer advice provided by an Advisory Committee. The work of standards development is conducted in close consultation with the Australian Competition and Consumer Commission (ACCC) as lead regulator of the Consumer Data Right, supported by the Office of the Australian Information Commissioner (OAIC).

The obligations on CDR participants to apply the published standards commence on the commencement of the Consumer Data Right rules:

  • where the rules require compliance with the standards, non-compliance with the standards may constitute a breach of the rules.
  • where the standards are specified as binding standards as required by the Consumer Data Right rules for the purposes of s56FA of the legislation, they apply as under contract between a data holder and an accredited data recipient. The legal effect of binding standards as between data holders and accredited data recipients is fully set out in s56FD and s56FE of the legislation.

V1.2.0 of the CX Standards and CX Guidelines can be found in the below table

Document titleFeedback Period
CX Standards v1.2.031.01.2020 – ongoing
CX Guidelines v1.2.031.01.2020 – ongoing

Feedback

The community is invited to provide feedback on v1.2.0 of the CX Standards and CX Guidelines on this consultation page as a comment with the organisation you represent (if applicable), and can also provide comments on v1.2.0 of the standards on GitHub.

Feedback will also be accepted via email to cdr-data61-cx@csiro.au. In accordance with the regular practice of the Data Standards Body, email submissions will be posted on GitHub and the CX consultation page to ensure transparency of the consultation process.

Where participants believe they have sensitive information to convey we will consider those discussions and give guidance on our preferred disclosure approach prior to meeting to discuss such issues. To discuss, please email us at cdr-data61-cx@csiro.au.

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