CX Standards and CX Guidelines v1.0.0

Date: Published September 30 2019

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Consultation Draft 1: CX Guidelines version 0.9.5

Status: CLOSED
Date: July 17 2019 – July 31 2019

The aim of the CX Workstream is to help organisations provide consumers with simple, informed, and trusted data sharing experiences that conform to the CDR Rules. These guidelines are a manifestation of this intent and have been developed to help organisations deploy applications for use in the CDR.
They cover:
– the process and decision points that a consumer steps through when consenting to share their data;  
– what (and also how) information should be presented to consumers to support informed decision making; and;
– particular language that should be used (where appropriate) to ensure a consistent experience for consumers across the broader CDR ecosystem.
This draft includes the guidelines and the supporting examples illustrating their implementation. This version of the guidelines focuses on banking as the first designated sector. Further phases of CX research and design activities are planned to build on this version of the CDR standards and to facilitate the expansion of the CDR into other sectors.
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Consultation Draft 2: CDR consent management and revocation

Status: CLOSED
Date: August 7 2019 – August 22 2019

The Consent Management and Revocation consultation draft builds on the published CX Guidelines (0.9.5 draft) by outlining additional guidelines specifically related to Consent Management and Revocation plus supporting examples illustrating their implementation.  In particular, the draft includes: proposed dashboard components for consent management as well as a consumer flow for the revocation of consent.
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